How do I pay ?
You can pay through:
- Online: Credit card/Debit card/bank transfer
- IVR on Phone: Credit card/Debit card
- From home: Cash/Cheque/Credit card/Debit card
When does the milk supply start ?
Sarda Farms would start delivering milk in 4-7 days from the date of payment. Payment can be made vide cheque, Visa/ Master Credit card or Cash.
What if there is a price revision ?
In case of a revision of the price at any time, or any number of times, the milk will still be supplied at the subscribed cost for the duration of a valid subscription credit. Renewals will be at price prevailing at the time of renewal.
Can I pause or temporarily opt out of the milk delivery ?
Yes, the milk delivery can be stopped, and resumed, at any time with prior intimation upto 3:00 pm the previous day.
Can I ask for more/ less milk for a few days ?
Yes, the milk quantity can be temporarily increased or reduced, within the subscription credit.
Can I change/add/stop a milk variant ?
Yes, you can change your choice of milk – start/stop or increase/reduce, with prior intimation up to 3:00 pm the previous day, subject to subscription credit and availability of the product(s).
How would temporarily changing the milk quantity or milk variant affect the duration of my subscription ?
The delivered quantity will be adjusted against the subscribed quantity, on a daily basis. A monthly delivery statement will be sent by email indicating the subscription credit in milk quantity. The delivery will continue uninterrupted within the subscription credit.
Can I divert my milk delivery to a relative or friend ?
Sorry, the milk delivery cannot be diverted
How long is the subscription valid ?
Subscription is valid for 90 days. The unused subscription amount will not be refunded.
Do you deliver in half-litre packaging?
Sorry, currently, the milk is delivered only in 1-litre bottles. However, the half-litre packaging is under evaluation. Subscribers will be intimated prior to roll-out.
Can my neighbour pick up milk on my behalf ?
Yes, on exceptional circumstances and with prior intimation, the milk delivery can be made to a designated neighbour.
What is the delivery schedule on holidays ?
Your milk is delivered 7 days a week, 365 days a year, unless there is an exceptional emergency situation.
Are there any additional charges beyond the subscription rate?
There is no additional charge beyond the subscription amount.
How do I get in contact in case I need to ?
7:00 am – 7:00 pm, Mon-Sun
Phone: 1-800-ADD-MILK (1-800-233-6455)
What is the difference between hand delivery, door-bell and door-step delivery?
The Sarda Farms delivery person will ring your doorbell and hand over the milk in person. This helps preserve the quality since the milk can be put in the refrigerator immediately.
The Sarda Farms delivery person will keep the milk outside your door/gate. This puts the quality at risk since the milk may lie un-refrigerated for a while. You should opt for this only if the door-bell delivery is inconvenient.
The Sarda Farms delivery person will ring the doorbell once and will keep the milk at your doorstep. This puts the quality at risk since the milk may lie un-refrigerated for a while. You should opt for this only if the hand delivery is inconvenient.