For subscription other than milk, please call our customer care at 1-800-ADD-MILK (1-800-233-6455)/1-800-C0W-MILK(1-800-209-6455) or email to puremilk@sardafarms.com

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FAQs

Q.1 Is Sarda Farms milk fresh?

Ans: Yes, Sarda Farms delivers farm fresh milk to its’ subscribers. The good milk is delivered within hours of milking, in a secured cold chain that retains the goodness and freshness of the milk.

Q.2 What is the nutritional content of Sarda Farms milk?

Ans: Nutritional content per 100 ml (approx.) of Sarda Farms Pasteurised, Pasteurised & Homogenised, A2 Pasteurised & Homogenised Milk is
Energy 60 kcal
Carbohydrates 4.75 g
Protein 3.20 g
Total fat 3.50 g
Saturated fatty acids 2.00 g
Cholesterol 0.01 g
Extraneous matter Nil
Nutritional content per 100 ml (approx.) of Sarda Farms Skimmed Milk is
Energy 33 kcal
Carbohydrates 5.10 g
Protein 3.20 g
Total fat 0.40 g
Calcium 0.93 g
Sugar Nil
Extraneous matter Nil

Q.3 Which are the full fat variants of Sarda Farms milk?

Ans: Sarda Farms Pasteurised, Pasteurised & homogenised and A2 Pasteurised & homogenised are full fat variants with a minimum of 3.5% fat.

Q.4 Is Skim millk beneficial for weight loss?

Ans: Sarda Farms recommends, skim milk for consumers who prefer low fat milk and has no view on the skim milk being beneficial for weight loss.

Q.5 What milk is best suited for kids?

Ans: Sarda Farms milk is as pure a milk that you can get and contains all natural nutrition. However, the choice of a milk will depend on the liking of your child. Sarda Farms recommends that you try the milk variants and then make a choice.

Q.6 What milk is best suited for pregnant women?

Ans: Sarda Farms milk is 100% pure and without any adulteration or contamination, hence, all variants can be consumed by Pregnant women. However, Sarda Farms strongly recommends that in case of Pregnant women, the doctor’s advice is the best.

Q.7 What milk is best suited for elderly?

Ans: Unless medically recommended, all variants of Sarda Farms are suited to be consumed by elderly. However, if a medical condition exists, it is best to consult the doctor.

Q.1 What is the size of Sarda Farm and where is it located?

Ans: Sarda Farms is spread across 50 acres and has been built to world standards. It is located in the village of Shenit on the Mumbai-Shridi road, on Sinnar-Ghoti highway, Igatpuri Taluka, Nashik.

Q.2 How many cows do you have and what is the breed of the cow?

Ans: Sarda Farms has 1500 Holstein Friesian cows.

Q.3 What facilities are available on the farm?

Ans: Sarda Farms is a world-standard dairy farm which has state-of-the-art amenities and processes to keep the cows comfortable and happy.
Facilities include:
  • Climate controllers to maintain appropriate temperature.
  • Soft cow beds for cows to rest.
  • Automatic Massage brushes.
  • Planned nutritious feed.
  • RO purified water.
  • Regular check-ups by vet.

Q.4 Where is the processing plant of Sarda Farms?

Ans: The milk processing plant of Sarda Farms is in Satpur, Nashik

Q.1 How is Sarda Farms milk unadulterated?

Ans: Adulteration happens when something is deliberately added to the milk. Sarda Farms ensures nothing is ever added to the milk and only time anything is extracted is in the case of Skim milk. In Skim milk 99.5% of the fat present in the milk is extracted. This ensures Sarda Farms milk to be always adulteration-free. Also, throughout the journey, milk travels in safe, sanitised cold chain in tamper evident packaging which preserves the freshness of the milk till your doorstep.

Q.2 How is Sarda Farms milk free of hormones?

Ans: Sarda Farms is strictly against the use of Oxytocin or any other form of hormones in the farm. Sarda Farms’ policy of zero tolerance towards usage of hormones makes the milk free of hormones.

Q.3 How is Sarda Farms milk free of antibiotics?

Ans: Sarda Farms takes utmost care of the health of the cows on the farm. In a rare case of the cow needing antibiotic treatment due to an ailment, such cows are kept separate and the milk is never mixed with the regular, good milk. Only after the ailing cow has completely recovered, their milk is tested to ensure that there are no traces of the antibiotics and only then is their milk considered as good milk to be provided to Subscribers.

Q.4 How does Sarda Farms ensure Zero Contamination?

Ans: Contamination is when the milk is exposed to an unintentional external source. Sarda Farms pure cow milk is untouched by human, right from milking to processing and packaging. Additionally, all the equipment’s used for processing and transporting the milk is cleaned thoroughly and disinfected before and after, using the best in class protocols to provide Subscribers with 100% Pure, Contamination-free cow milk.

Q.1 What is the shelf life of Sarda Farms milk?

Ans: Sarda Farms milk contains no preservative and hence Sarda Farms advises consumption of the fresh milk within 2 days of receiving, when stored under refrigeration.

Q.2 Is the milk pack safe for storage & consumption of milk?

Ans: Sarda Farms milk is packed in ultra-high food grade, double strength pack. Hence it is safe for storage & consumption.

Q.3 Is Sarda Farms packaging tamper evident?

Ans: All packaging of Sarda Farms milk & milk products are tamper evident, i.e. all the products have one or more indicators or barriers to entry which, if breached or missing, can reasonably be expected to provide visible evidence to consumers that tampering has occurred.
For example: The shrink wrap seal on cap of the glass bottle or the plastic seal in the gable top cap.

Q.4 How does temperature affect Sarda Farms milk quality?

Ans: Sarda Farms milk is Pure and without preservatives and the hence under non refrigerated conditions the bacterial growth happens rapidly, with increase in temperature, in the good milk. The growth of bacteria depletes the nutrients significantly and leads to smelly odour in the milk. To arrest the bacterial growth, Sarda Farms maintains farm to home cold chain from the time of milking to delivery. This ensures the goodness of the milk remains intact till the time you receive the milk.

Q.5 How does use of insulated bag effect the milk quality?

Ans: Sarda Farms maintains cold chain throughout the milk journey so that the temperature of the good milk is retained cool and nutrition preserved. In case of a rise in temperature at your doorstep, due to unavailability of doorstep bag the bacteria might multiply within the milk and degrade the nutrition. The use of the insulated doorstep bag preserves the milk of its nutrition.

Q.6 Do you have FSSAI License for your products?

Ans: Yes, all Sarda Farms products have FSSAI License No:  11519027000585

Q.1 What is the difference between the Glass Bottle/Gable Top and the Milk Pack offering?

Ans: In both the offerings, subscribers receive the good milk from the family farm-Sarda Farms. The primary differences between the offerings is in the packaging, choice of variants & service offering. For more details please click to see the offering page .

Q.2 Can I order for Glass Bottle/Gable top milk and Milk pack simultaneously?

Ans: As on date, simultaneous orders of half litre milk packs and 1 litre Glass bottles / Gable-top cannot be processed simultaneously.

Q.3 Which variant would be most suitable for me?

Ans: Sarda Farms understands that subscribers have varied usages and in order to cater to these usages, Sarda Farms offers 4 variants. Based on the needs and the usage in your households, you can choose from any of the below mentioned variants which are all ready to drink.
  • Pasteurised – This is the variant from which cream can be extracted to make ghee. This variant is also suited for making tea, coffee, add to cereals, making dahi, paneer etc.
  • Pasteurised & Homogenised - In this variant, the milk undergoes homogenisation post pasteurisation wherein the fat molecules of the milk are broken down to molecular level & mixed in the milk liquid. As a result, on heating the milk, the cream layer formed on top is quite thinner when compared with the pasteurised variant. This milk tastes creamier and is preferred by people wanting thicker milk. This milk is also good for setting creamier dahi at home.
  • A2 Pasteurised & Homogenised – This variant is similar to the Pasteurised & Homogenised variant. The only difference is the A2 type of protein present in the milk.
  • Skim Milk – In this variant, the fat present in the milk is removed to make it 99.5% fat free. This is preferred by people consuming fat free milk.

Q.4 Which packaging would be most suitable for me?

Ans: Sarda Farms offers the following three packaging options and the subscribers can choose from either of these packaging based on the suitability.
  • The Glass bottle - Apart from its aesthetic value, the glass bottle is considered to be the trusted form of packaging as it’s good for the environment. It is the only widely used food packaging that has been granted the highest standard ‘GRAS’ status by the American FDA. In order to reuse the bottles, Sarda Farms also collects the empty glass bottles. The bottles are cleaned and re-used in the subsequent milk packaging and deliveries.
  • The Gable top - For people who find it cumbersome to manage glass bottles, the environment friendly Gable top is an ideal solution. The gable top is convenient to store & easy to dispose.
  • The Milk pack - For people who prefer the convenience of half litre packaging, Sarda Farms also provides 500 ml milk in ultra-high food grade double strength pack in pasteurised & homogenised variant.

Q.5 What are the options of pattern that I can choose from?

Ans: Sarda Farms allows the milk quantity, milk variant to be customised as per your requirement. Subscribers can create customised pattern for themselves like daily delivery, alternate day delivery, weekly delivery or specific days in the week delivery, with their choice of variant and quantity.

Q.6 What are the modes of payment that Subscriber can choose from?

Ans: The following modes of payment options are available to the subscribers:
Subscribers of Milk Bottles / Gable top packaging
  • Online payment via, Credit/Debit card, e-Nach through the Sarda Farms website or through the mobile app.,
  • Collection from home Cheque, cash, debit/ credit card (Currently suspended due to COVID-19)
  • Sarda Farms recommends standing instructions for Subscription renewals to eliminate the hassle of periodic manual renewals and uninterrupted milk supply.
  • Subscribers of Milk pack
  • Have the option of Online payment via, Credit/Debit card or e-Nach through the Sarda Farms website/ mobile app. Renewal will be automatic through standing instructions. Please register with details of your credit/ debit card or e-Nach details on the website / mobile app. Your account will be debited 4 days prior to the last estimated milk delivery.

Q.7 How can I reach out to Sarda Farms?

Ans: Sarda Farms Bottle and Gable subscribers can reach out to Sarda Farms through Phone: 1-800-233-6455 (1-800-ADD-MILK) or by email to puremilk@sardafarms.com or by accessing their milk account through the website or mobile app.
Sarda Farms milk pack is an automated system and hence access is only through email to customercare@sardafarms.com or website or via mobile app.

Q.8 What are the modes of delivery that I can choose from?

Ans: Sarda farms offers the following modes of delivery to their subscribers:
  • Hand Delivery – Sarda Farms’ milk delivery associate will ring the doorbell and deliver the milk to you in person. This is an ideal delivery mode for those who prefer to take the delivery of the milk in person (Only for glass bottle / gable top subscribers)
  • Doorstep Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time the milk is collected from the doorstep. The milk delivery associate will deliver the milk in this Insulated bag. This mode is ideal for those who do not want to be disturbed by the doorbell, early in the morning.
  • Doorbell Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time milk is collected from the doorstep. The milk delivery associate will ring the doorbell once and deliver the milk in this Insulated bag. This is an ideal delivery mode for subscribers who prefer to be alerted about the milk delivery.

Q.1 Can I ask for more/ less milk for a few days?

Ans: Yes, the milk quantity can be temporarily increased or reduced, within the permissible limits. The permissible limits being 2 times the order of your regular order.

Q.2 Can I pause my milk supply on the go?

Ans: Yes, you can pause your milk supply on the go. To pause the milk supply, you can login to your account on the mobile app or web, select the dates for pause under the ‘Delivery Planner’ section. Alternatively, subscribers can also reach out to the customer care.

Q.3 Can I view my milk account balance on the go?

Ans: Yes, you can view your milk account balance anytime in ‘Statement’ section by logging on to the website / mobile app.

Q.1 How do I subscribe to Sarda Farms milk?

Ans: Sarda Farms milk is home delivered, in a farm-to-home cold chain for subscribers. You can subscribe by doing the following:
  • Mobile App - Download the Sarda Farms mobile app . You can also download the app from the Play store for Android, and the App store for iOS.
  • Website - You can subscribe by clicking on the “Subscribe” button on the top right corner on the website.
  • On Phone – Call the Customer Care toll-free number, 1-800-233-6455 (1-800-ADD-MILK) anytime between 7:00am to 7:00pm. (Only available for Glass bottle or Gable Top subscribers).

Q.2 Are there any additional charges beyond the milk subscription rate?

Ans: There are no additional charges beyond the subscription amount. However, there is nominal on-boarding fee, when a new subscription is activated. This is also applicable when a milk pack subscriber has unsubscribed and wants to restart the subscription.

Q.3 How do I pay for my subscription?

Ans: Glass bottle/Gable top subscribers can pay through the following options:
  • Online Payment - Pay using Credit card/Debit card/Bank transfer on Sarda Farms website or Mobile App.  
  • Home collection - You can contact the customer-care toll free number,1800-233-6455, and request for a Cash/Cheque/Credit card/Debit card collection appointment
    (Temporarily suspended due to COVID-19).
  • Standing Instruction - Register for the Standing Instruction (auto-debit) facility either through credit cards or through the e_Nach (net-banking) option and enjoy hassle free renewals.
  • Milk pack subscribers can pay through: 
  • Standing Instruction - Register for the Standing Instruction (auto-debit) facility either through credit cards or through the e_Nach (net-banking) option and enjoy hassle free renewals.

Q.4 When does the milk supply start?

Ans: Typically, Sarda farms good milk supply starts within 3-4 days, post receiving the payment.

Q.5 Can I change the milk start date?

Ans: The tentative milk start date is a system generated date which is subject to payment realisations. However, the subscriber is free to select a date which is later than the tentative date seen in the system.

Q.6 How will I know that my subscription has been accepted?

Ans: The new subscribers would receive a ‘Welcome Email’ from Sarda Farms once the payments are received and updated in the systems. This email has the details of the variant, pattern and the milk start date along with additional details about your new subscription.

Q.7 Will I be kept informed about the upcoming renewal of my subscriptions?

Ans: Yes, subscribers who have opted for the standing instruction facility will be sent a pre-debit reminder SMS. For those who are not registered for the standing instruction facility, the renewal reminders will be done 7-8 days prior to the end date of their current subscription, either via emails, reminder calls or SMS. (Not applicable for milk pack subscribers)

Q.1 When can I expect my milk to be delivered?

Ans: Your milk will be delivered anytime between 5.00am and 7.00am. On your selected milk receiving days.

Q.2 What is the delivery schedule on holidays?

Ans: Your milk is delivered 7 days a week, 365 days a year, between 5:00 am to 7:00 am, unless there is an exceptional emergency situation. In such an event, Sarda Farms will intimate the subscribes in advance via SMS or an email communication.

Q.1 How can I order for milk product (other than milk) of Sarda Farms?

Ans: Subscribers can email their requirements or call Customer Care to place the order for products like, Dahi, Ghee, or Unsalted Butter.

Q.2 Can I order for milk products like Dahi/Ghee/ Unsalted Butter only, without subscribing to Sarda Farms milk?

Ans: Yes, you can subscribe to milk products (like dahi, ghee & unsalted butter) without subscribing for milk.
  • Minimum subscription quantity for dahi - 10 jars per month.
  • Minimum subscription quantity for unsalted butter - 4 packs per month.
  • Minimum subscription quantity for ghee - 6 litres.

Q.3 How can I order for a milk sample for trial?

Ans: Sarda Farms does not provide milk as samples. As, Sarda Farms believes that it is not, always possible to distinguish the quality of Sarda Farms pure milk with other milk available in the market by just 1 litre of sample. Hence, Sarda Farms recommends you subscribe for a minimum subscription of 30 litres and try the product along with the services. In case you are not satisfied with the product / services, you can unsubscribe anytime.

Q.4 Are there any offers / discounts available on Sarda Farms milk subscription?

Ans: Currently there are no ongoing offers on Sarda Farms milk & product subscription.

Q.5 Can I purchase Sarda Farms milk from retail outlets?

Ans: Sarda Farms milk & milk products are available only in a few select stores, like Foodhall & Nature Basket Stores in Mumbai. Since the Sarda Farms main objective is to supply farm fresh pure milk to subscriber homes directly, the availability of the products in retails stores is limited.

Q.1 How can I change my pattern?

Ans: Subscribers can do the changes in the patterns by logging into their accounts in the mobile app or web under the ‘Delivery Pattern’ section. Subscribers can also send an email to puremilk@sardafarms.com or speak to customer care on the toll-free number, 1-800-233-6455 (1-800-ADD-MILK) and request for the changes to be done.

Q.2 How would a change in pattern affect my existing subscription?

Ans: Updating your pattern would lead to either increase or decrease of the subscription period
For example: You have subscribed milk for 30 litres and your order pattern is daily delivery of 1 litre, hence your subscription period was 30 days. But now after consuming 10 litres in 10 days, if you change your pattern to alternate day delivery of 1 litre, your subscription instead of getting over in 20 days would now be over in 40 days.

Q.3 Is there any restriction on the number of times that a subscriber can change the pattern?

Ans: There are no restrictions on the number of times the pattern changes. However, for error-free deliveries, it is recommended that the subscriber’s plan their pattern and makes the changes only when necessary.

Q.4 How can I change the packaging from Glass bottle to Gable Top and vis-a-vis?

Ans: Subscribers are requested to call the toll-free customer-care number or write an email and the changes will be done in the account.

Q.5 Are there different charges for different packaging chosen?

Ans: No, the per litre cost of the milk remains the same for gable top & glass bottle packaging.

Q.6 How can I order for other product (other than milk) of Sarda Farms?

Ans: Subscribers can email their requirements or contact the customer-care to place the order for products like, Dahi, Ghee, or Butter

Q.7 How will I know that all the changes I have made in my account have been done?

Ans: For any changes done by the subscriber on the mobile app/ web or via email or call to the customer-care, the confirmation message will be sent to the registered email id or SMS to the registered contact number

Q.1 Till when is my existing subscription valid?

Ans: Subscription validity period is based on the pattern and plan duration (30day/90day/180day/365day). In the event that, the litres are not consumed within the subscription period Sarda Farms allows a 30 days roll over period to complete your consumption of the balance amount.
For Example: A subscriber has subscribed 60 litres ( 2 litres daily) on 1st Jan for 30 days of milk supply. If the subscriber is unable to consume the litres within 30th Jan , they are then provided an additional roll over period of 90 days to consume the remaining balance milk. Hence the subscription is valid till 30th April.

Q.2 If my existing subscription expires and there is remaining balance in the account, will it be carried forward?

Ans: If you have any balance amount remaining in your account post the validity of your subscription, the amount will get added to your account in the forthcoming renewal. The forthcoming renewal will happen at the prevailing rates and the balance amount carried forward will be adjusted to the plan on which the renewal is done.
For Example: A subscriber has subscribed 60 litres (2 litres daily) on 1st Jan for 30 days of milk supply. The subscription is valid till 30th April. If there are 10 litres available in the account beyond 30th April, the litres count becomes zero. However, the milk balance amount which is remaining is adjusted in the subsequent renewal at the prevailing rates.

Q.3 How does price revisions affect my existing subscription?

Ans: In case of a price revision, the milk supply will continue at the subscribed cost for the duration of a valid subscription credit. The revised prices will be applicable during the forthcoming renewal and not applicable on the litres already subscribed and paid for.
For example: You have subscribed milk at Rs 135 for the 90 litres which is expected to be valid for next 2 months. And the price revisions are announced, the balance litres will be delivered to you at the same rate on which you had subscribed, Rs 135, and the new revised prices would be effective only when your subscription if up for next renewal.

Q.4 Will I be kept informed about the upcoming renewal of my subscriptions?

Ans: Yes, subscribers who have opted for the standing instruction facility will be sent a pre-debit reminder SMS. For those who are not registered for the standing instruction (auto debit) facility, the renewal reminders will be sent by email 7-8 days prior to the estimated end date of their current subscription.

Q.1 How do I pay ?

Ans:Subscribers of Glass bottle/Gable Top can pay through the following options:
  • Online Payment - Pay using Credit card/Debit card/Bank transfer on Sarda Farms website or Mobile App.
  • Home collection - You can contact the customer-care toll free number and request for a Cash/Cheque/Credit card/Debit card collection appointment (Temporarily suspended due to COVID-19)
  • Standing Instruction - Register for the Standing Instruction facility either through credit cards or through the e_Nach (net-banking) option and enjoy hassle free renewals.

Q.2 What is the benefit of Standing Instruction facility and how do I avail it?

Ans: Standing Instruction facility allows Sarda Farms to auto schedule your subscription renewals. This allows for an uninterrupted milk supply without the hassle of payment reminders. To avail this, you are requested to register the mandate by logging in to your account on the Sarda Farms mobile app or website and go the ‘Manage Subscription’ tab and click on the ‘Update Payment details’. You can then opt for either registering via credit-card option or for net-banking you can select the e-Nach option.

Q.3 How can I change the Standing Instructions registered in my account?

Ans: Sarda Farms subscribers can login to their account on the mobile app or the website and go the ‘Manage Subscription’ screen and do the necessary changes by clicking on the ‘Update Payment details’ option to change the Standing Instructions.

Q.4 If I have registered for the Standing Instruction and I want to stop the same, can I do so?

Ans: Subscribers can call on the toll-free customer care number and register your request for the Standing Instructions to be cancelled. You can choose to renew your subscription via a different mode of payment. Alternatively, you can also drop in an email to puremilk@sardafarms.com to stop cancel your Standing Instruction.

Q.5 How will I know that Sarda Farms is going to auto-debit my account towards the renewal of my subscription?

Ans: All subscribers registered for auto-debit facility will be send a pre-debit SMS informing them about the upcoming debit for Sarda Farms subscription.

Q.6 How can I make a payment towards any Ad-hoc purchase of any other products of Sarda Farms?

Ans: Subscribers can make the payments towards other products either by requesting Sarda Farms to deduct the payment from the existing balance or by logging into their account on the mobile app/ Web, and going to the ‘Manage Subscription’ option and clicking on the ‘Make Ad-hoc Payment’.

Q.7 How can I view my payment receipts?

Ans: Payment receipts are emailed on the registered email Id to all subscribers. Request you to please check your inbox for the receipts.

Q.8 Where can I view my monthly statements?

Ans: The monthly statements can be viewed by logging into your account on the mobile app or web and go to the ‘Statement’ option.

Q.1 What is the process to change my delivery address?

Ans: Change in delivery address needs to be informed 3 to 4 days prior to the date from when you want the milk to be delivered at the new delivery address, by calling the customer care toll-free number (1800-233-6455) between 7:00 am to 7:00 pm or by sending an email to puremilk@sardafarms.com .

Q.2 How can I change the registered user Id or my contact details of my account?

Ans: Change in user Id or contact details needs to be informed by calling the customer care toll-free number (1800-233-6455) between 7:00am to 7:00pm or by sending an email to puremilk@sardafarms.com.

Q.3 Can I leave special instructions for delivery?

Ans: Yes, you can leave customised delivery instructions.
For example, if you want the milk to be delivered to the building security/if you want the bottles to be collected from a specific place.

Q.4 Do I have to return the glass bottles? If yes, How?

Ans: Yes, you need to rinse the empty bottle/s in plain water and keep it in the insulated bag for the milk delivery associate to collect the same, on an ongoing basis. In the event, that the empty bottles are accumulated then please call customer care (1800-233-6455) anytime between 7:00 am to 7:00 pm or write an email to puremilk@sardafarms.com and schedule for the collection of empty bottle/s.

Q.5 What if the glass bottle breaks?  Will I be charged for broken bottles?

Ans: The glass is environmentally friendly but brittle. Sarda Farms sincerely urges you to handle it with care as broken glass could potentially cause injury. There is a charge for broken bottles and un-returned bottles.

Q.6 Is there a charge for replacement of the doorstep bag?

Ans: Yes there is a charge for the replacement bag. Subscribers are requested to contact customer-care.

Q.7 How can I unsubscribe my Sarda Farms subscription?

Ans: Subscribers can login to their accounts on the mobile app or the web and go the ‘Manage Subscription’ section and click on the ‘Unsubscribe’ option. The Sarda Farms subscription will be discontinued post the completion of the current subscription. Subscribers can also send an email to puremilk@sardafarms.com or call the customer care toll-free number 1-800-233-6455 between 7:00am to 7:00pm.

Q.8 Can a subscriber who has stopped the milk subscription renew the account and start the subscription again?

Ans: Yes, re-activation of a milk subscription is allowed. It takes 3-4 days post receiving the payment to start the milk supply.

Q.9 How to restart my Sarda Farms subscription with an updated address?

Ans: You can login to your account using your valid login user id credentials and go the ‘Manage Subscription’ option and click on ‘Reactivation’ and renew your account. For any change in your delivery address, you are requested to email the change in the address to the puremilk@sardafarms.com. Sarda Farms will do the necessary address change in your account and send you a confirmation email about the same

Q.1 How can I take the appointment for visiting Sarda Farms?

Ans: Subscribers can visit the Sarda Farms between 3:00 pm to 5:00pm on any day of the week with a prior appointment. To take an appointment to visit the farm, subscribers are requested to send an email at least 4-5 days in advance and the customer care team will confirm the appointment date and timings to email. Sarda Farms does not entertain walk-in visitors without prior intimation.

Q.2 How can I cancel/reschedule the appointment that I have taken for the farm visit?

Ans: Subscribers can email to puremilk@sardafarms.com or call customer care toll-free number (1800 2336455) between 7:00 am to 7:00pm and inform about the cancellation or the rescheduling of the appointment.

Q.3 How can I take the appointment for Home Collection?

Ans: To take an appointment for Home Collection, subscribers are requested to call the customer care and request to schedule an appointment. Home collection appointments can be scheduled anytime between 9:00 am to 6:00 pm. You can also send an email at least 2-3 days in advance and the customer care team will confirm the appointment date and timings.
. (Home collection of payments are temporarily suspended due to COVID-19 )

Q.4 How can I cancel/reschedule the appointment that I have taken for the home-collection?

Ans: Subscribers are requested to call the customer care team between 7:00 am to 7:00 pm and inform about the cancellation of the appointment at least an hour in advance. You can also inform the customer care executive of the alternate method through which you would like to make a payment.

Q.1 How do I register any grievance?

Ans: Subscribers can share their feedback via the mobile app or website in the ‘Feedback’ section or they can also send us an email at puremilk@sardafarms.com or call our customer care toll-free number 1800-233-6455 (1-800-ADD-MILK)

Q.2 How will I know the resolution about the grievance I have registered?

Ans: Sarda Farms will keep you informed about the resolution either through an email correspondence on your registered email Id or may also call you on your registered contact number to update you about the resolution.

Q.3 How can I share any feedback to Sarda Farms?

Ans: Subscribers are welcome to share their feedback to Sarda Farms via mobile app or website by going to the Feedback section and writing your feedback. Alternatively, you can also write to puremilk@sardafarms.com  and the customer-care team will respond back on your registered email Id or you can also call the customer care toll-free number (1800-233-6455) between 7:00 am to 7:00pm and share your feedback.

Q.1 What is the difference between the Glass Bottle/Gable Top and the Milk Pack offering?

Ans: In both the offerings, subscribers receive the good milk from the family farm-Sarda Farms. The primary differences between the offerings is in the packaging, choice of variants & service offering. For more details please click to see the offering page.

Q.2 Can I order for Glass Bottle/Gable top milk and Milk pack simultaneously?

Ans: As on date, orders of milk packs and 1 litre Glass bottles / Gable-top cannot be processed simultaneously.

Q.3 Which variant would be most suitable for me?

Ans: Sarda Farms understands that subscribers have varied usages and in order to cater to these usages, Sarda Farms offers 4 variants. Based on the needs and the usage in your households, you can choose from any of the below mentioned variants which are all ready to drink
  • Pasteurised – This is the variant from which cream can be extracted to make ghee. This variant is also suited for making tea, coffee, add to cereals, making Dahi, paneer etc.
  • Pasteurised & Homogenised - In this variant, the milk undergoes homogenisation wherein the fat molecules of the milk are broken down to molecular level & mixed in the milk liquid. As a result, on heating the milk, the cream layer formed on top is quite thinner when compared with the pasteurised variant. This milk tastes creamier and is preferred to make thicker-shakes, thicker tea / coffee. Ideal for setting creamier dahi at home.
  • A2 Pasteurised & Homogenised – This variant is similar to the Pasteurised & Homogenised variant. The only difference is the type of protein present in the milk is of A2 type.
  • Skim Milk – In this variant, the fat present in the milk is removed to make it 99.5% fat free. This is preferred by people consuming fat free milk.

Q.4 Which packaging would be most suitable for me?

Ans: Sarda Farms offers the following three packaging options and the subscribers can choose from either of these packaging based on the suitability.
  • The Glass bottle - Apart from its aesthetic value, the glass bottle is considered to be the trusted form of packaging as it’s good for the environment. It is the only widely-used food packaging that has been granted the highest standard ‘GRAS’ status by the American FDA. In order to recycle & reuse the bottles, Sarda Farms also collects the empty glass bottles in the subsequent deliveries.
  • The Gable top - For people who find it cumbersome to manage glass bottles, the environment friendly gable top is an ideal solution. The gable top is convenient to store & easy to dispose.

Q.5 What are the modes of payment that I can choose from?

Ans: The following modes of payment options are available to the subscribers of Milk Bottles / Gable top packaging:
  • Online payment via, Credit/Debit card, e-Nach through the Sarda Farms website or through the mobile app.,
  • Collection from home Cheque, cash, debit/ credit card (Temporarily suspended due to COVID-19)
  • Sarda Farms recommends standing instructions for Subscription renewals to eliminate the hassle of periodic manual renewals and uninterrupted milk supply.

Q.6 What are the modes of delivery that I can choose from?

Ans: Sarda farms offers the following modes of delivery to their subscribers:
  • Hand Delivery – Sarda Farms’ milk delivery person will ring the doorbell and deliver the milk to you in person.
  • Doorstep Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time the milk is collected from the doorstep. The milk delivery associate will deliver the milk in this Insulated bag.
  • Doorbell Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time milk is collected from the doorstep. The milk delivery associate will ring the doorbell once and deliver the milk in this Insulated bag.

Q.7 How can I reach out to Sarda Farms?

Ans: Sarda Farms Bottle and Gable subscribers can reach out to Sarda Farms through Phone: 1-800-233-6455 (1-800-ADD-MILK) or by email to puremilk@sardafarms.com or by accessing their milk account through the website or mobile app.

Q.1 Can I ask for more/ less milk for a few days?

Ans: Yes, the milk quantity can be temporarily increased or reduced, within the permissible limits. The permissible limits being 2 times the order of your regular order.

Q.2 Can I get milk delivery on emergency basis?

Ans: Sarda Farms does keep a limited emergency stock in the Gable-Top packaging. The deliveries of the emergency requirements can be time consuming and attracts an additional charge. For emergency delivery request, please call the customer care toll free number before 9:00 am.

Q.3 How would temporarily changing the milk quantity affect the duration of my subscription?

Ans: The delivered quantity will be adjusted against the subscribed quantity, on a daily basis. Based on the changes done in the milk quantity, the last delivery date will change based on the consumption. The deliveries will continue uninterrupted within the subscription validity period. A monthly delivery statement will be available for all subscribers to view on the mobile app or when they login to their account on the website.
For example: A subscriber has chosen a delivery pattern of 1 lt of milk daily for 30 days. The subscription is likely to get over in 30 days. But during the subscription period if the subscriber changes the quantity from 1 lt daily to 2 litres for a specific period, the subscription period is likely to get over sooner.

Q.4 Can I switch/change my delivery mode?

Ans: Yes, you can switch/change your delivery mode. To do the change, login to your account on the mobile app or web and go to the Delivery modes option and change the mode of your preference. Alternatively, you can also write an email or contact the customer-care toll-free number to change the delivery mode.

Q.5 Can I switch to a different variant?

Ans: Yes you can change your milk variant. To do the changes, login to your account on the mobile app or web and go to the Add pattern option and change the variant of your preference. Alternatively, you can also write an email or contact the customer-care toll-free number to change the variant.

Q.6 How would change in the milk variant affect my subscription?

Ans: The change in milk variant has no effect on the duration or the subscription amount. A monthly delivery statement will be available for all subscribers to view on the mobile app or when they login to their account on the website.
For example: A subscriber who has subscribed to 1 lt of pasteurised milk daily for 30 days, changes the variant from 1 lt pasteurised milk daily to 1 lt pasteurised & homogenised milk daily. The subscription end date would remain the same, and only the deliveries of the milk will change from pasteurised to pasteurised & homogenised.

Q.7 Can I pause my milk supply on the go?

Ans: Yes, you can pause your milk supply on the go. To pause the milk supply, you can login to your account on the mobile app or web, select the dates for pause under the ‘Delivery Planner’ section. Alternatively, subscribers can also reach out to the customer care.

Q.8 Can I view my milk account balance on the go?

Ans: Yes, you can view your milk account balance anytime in ‘Statement’ section by logging on to the website / mobile app.

Q.1 Is Sarda Farms milk fresh?

Ans: Yes, Sarda Farms delivers farm fresh milk to its’ subscribers. The good milk is delivered within hours of milking, in a secured cold chain that retains the goodness and freshness of the milk intact.

Q.2 What is the nutritional content of Sarda Farms milk?

Ans: Nutritional content per 100 ml (approx.) of Sarda Farms Pasteurised, Pasteurised & Homogenised, A2 Pasteurised & Homogenised Milk is
Energy 60 kcal
Carbohydrates 4.75 g
Protein 3.20 g
Total fat 3.50 g
Saturated fatty acids 2.00 g
Cholesterol 0.01 g
Extraneous matter Nil
Nutritional content per 100 ml (approx.) of Sarda Farms Skimmed Milk is
Energy 33 kcal
Carbohydrates 5.10 g
Protein 3.20 g
Total fat 0.40 g
Calcium 0.93 g
Sugar Nil
Extraneous matter Nil

Q.3 Which are the full fat variants of Sarda Farms milk?

Ans: Sarda Farms Pasteurised, Pasteurised & homogenised and A2 Pasteurised & homogenised are full fat variants with a minimum of 3.5% fat.

Q.4 What is the fat% in skim milk? Is it beneficial for weight loss?

Ans: The fat percentage in the skim milk is < 0.05% of fat. That is less than 5 grams of fat per litre of Sarda Farms skim milk. Sarda Farms recommends, skim milk for consumers who prefer low fat milk and has no view on the skim milk being beneficial for weight loss.

Q.5 What milk is best suited for kids?

Ans: Sarda Farms milk is as pure a milk that you can get and contains natural nutrition. However, the choice of a milk will depend on the liking of your child. Sarda Farms recommends that you try the milk variants and then make a choice.

Q.6 What milk is best suited for pregnant women?

Ans: Sarda Farms milk is 100% pure and without any adulteration or contamination, hence all variants can be consumed by Pregnant women. However, Sarda Farms strongly recommends that in case of Pregnant women, the doctor’s advice is the best.

Q.7 What milk is best suited for elderly?

Ans: Unless medically recommended, all variants of Sarda Farms are suited to be consumed by elderly. However, if a medical condition exists, it is best to consult the doctor.

Q.1 What is the size of Sarda Farm and where is it located?

Ans: Sarda Farms is spread across 50 acres and has been built to world standards. It is located in the village of Shenit on the Mumbai-Shridi road, on Sinnar-Ghoti highway, Igatpuri Taluka, Nashik.

Q.2 How many cows do you have and what is the breed of the cow?

Ans: Sarda Farms has 1500 Holstein Friesian cows.

Q.3 What facilities are available on the farm?

Ans: Sarda Farms is a world-standard dairy farm which has state-of-the-art amenities and processes to keep the cows comfortable and happy.
Facilities include:
  • Climate controllers to maintain appropriate temperature
  • Soft cow beds for cows to rest
  • Automatic Massage brushes
  • Planned nutritious feed
  • RO purified water
  • Regular check-ups by vet

Q.4 Where is the processing plant of Sarda Farms?

Ans: Sarda Farms milk processing plant is situated in Satpur, Nashik

Q.1 How is Sarda Farms milk unadulterated?

Ans: Adulteration happens when something is deliberately added to the milk. Sarda Farms ensures nothing is ever added to the milk and only time anything is extracted is in the case of Skim milk. In Skim milk 99.5% of the fat present in the milk is extracted. This ensures Sarda Farms milk to be always adulteration-free. Also, throughout the journey, milk travels in safe, sanitised cold chain in tamper evident packaging which preserves the freshness of the milk till your doorstep.

Q.2 How is Sarda Farms milk free of hormones?

Ans: Sarda Farms is strictly against the use of Oxytocin or any other form of hormones in the farm. Sarda Farms’ policy of zero tolerance towards usage of hormones makes the milk free of hormones.

Q.3 How is Sarda Farms milk free of antibiotics?

Ans: Sarda Farms takes utmost care of the health of the cows on the farm. In a rare case of the cow needing antibiotic treatment due to an ailment, such cows are kept separate and the milk is never mixed with the regular, good milk. Only after the ailing cow has completely recovered, their milk is tested to ensure that there are no traces of the antibiotics and only then is their milk considered as good milk to be provided to Subscribers.

Q.4 How does Sarda Farms ensure Zero Contamination?

Ans: Contamination is when the milk is exposed to an unintentional external source. Sarda Farms pure cow milk is untouched by human, right from milking to processing and packaging. Additionally, all the equipment’s used for processing and transporting the milk is cleaned thoroughly and disinfected before and after, using the best in class protocols to provide Subscribers with 100% Pure, Contamination-free cow milk.

Q.1 What is the shelf life of Sarda Farms milk?

Ans: Sarda Farms milk contains no preservative and hence Sarda Farms advises consumption of the fresh milk within 2 days of receiving, when stored under refrigeration.

Q.2 Is the milk pack safe for storage & consumption of milk?

v Sarda Farms milk is packed in ultra-high food grade, double strength pack. Hence it is safe for storage & consumption.

Q.3 Is Sarda Farms packaging tamper evident?

Ans: All packaging of Sarda Farms milk & milk products are tamper evident, i.e. all the products have one or more indicators or barriers to entry which, if breached or missing, can reasonably be expected to provide visible evidence to consumers that tampering has occurred.
For example: The shrink wrap seal on cap of the glass bottle or the plastic seal in the gable top cap.

Q.4 How does temperature affect Sarda Farms milk quality?

Ans: Sarda Farms milk is Pure and without preservatives and the hence under non refrigerated conditions the bacterial growth happens rapidly, with increase in temperature, in the good milk. The growth of bacteria depletes the nutrients significantly and leads to smelly odour in the milk. To arrest the bacterial growth, Sarda Farms maintains farm to home cold chain from the time of milking to delivery. This ensures the goodness of the milk remains intact till the time you receive the milk.

Q.5 How does use of insulated bag effect the milk quality?

Ans: Sarda Farms maintains cold chain throughout the milk journey so that the temperature of the good milk is retained cool and nutrition preserved. In case of a rise in temperature at your doorstep, due to unavailability of doorstep bag the bacteria might multiply within the milk and degrade the nutrition. The use of the insulated doorstep bag preserves the milk of its nutrition.

Q.6 : Do you have FSSAI License for your products?

Ans: Yes, all Sarda Farms products have FSSAI License No:  11519027000585

Q.1 When can I expect my milk to be delivered?

Ans: Your milk will be delivered anytime between 5.00am and 7.00am. On your selected milk receiving days.

Q.2 What is the delivery schedule on holidays?

Ans: Your milk is delivered 7 days a week, 365 days a year, between 5:00 am to 7:00 am, unless there is an exceptional emergency situation. In such an event, Sarda Farms will intimate the subscribes in advance via SMS or an email communication.

Q.1 How can I change my pattern?

Ans: Subscribers can do the changes in the patterns by logging into their accounts in the mobile app or web under the ‘Delivery Pattern’ section. Subscribers can also send an email to customercare@sardafarms.com and request for the change to be done.

Q.2 How would change in pattern affect my existing subscription?

Ans: Updating your pattern would lead to either increase or decrease of the subscription period. For example: You have subscribed milk for 30 litres and your order pattern is daily delivery of 1 litre, hence your subscription period was 30 days. But now after consuming 10 litres in 10 days, if you change your pattern to alternate day delivery of 1 litre, your subscription instead of getting over in 20 days would now be over in 40 days.

Q.3 Is there any restriction on the number of times that a subscriber can change the pattern?

Ans: There are no restrictions on the number of times the pattern changes. However, for error-free deliveries, it is recommended that the subscriber’s plan their pattern and makes the changes only when necessary.

Q.4 How can I order for Milk product (other than milk) of Sarda Farms?

Ans: Subscribers can email their requirements at customercare@sardafarms.com to place the order for products like, Dahi, Ghee, or Butter. A confirmation email will be sent confirming receipt of the order and estimated dispatch schedule of the milk products.

Q.5 How will I know that all the changes I have made in my account have been done?

Ans: For any changes done by the subscriber on the mobile app/ web or via email  to the customer-care, the confirmation email  will be sent to the registered email id or SMS to the registered contact number.

Q.1 Till when is my existing subscription valid?

Ans: Subscription validity period is based on the pattern and plan duration (30day/90day/180day/365day). In the event that, the litres are not consumed within the subscription period Sarda Farms allows a 30 days roll over period to complete your consumption of the balance amount.
For Example: A subscriber has subscribed 60 litres ( 2 litres daily) on 1st Jan for 30 days of milk supply. If the subscriber is unable to consume the litres within 30th Jan , they are then provided an additional roll over period of 90 days to consume the remaining balance milk. Hence the subscription is valid till 30th April.

Q.2 If my existing subscription expires and there is remaining balance in the account, will it be carried forward?

Ans: If you have any balance amount remaining in your account post the validity of your subscription, the amount will get added to your account in the forthcoming renewal. The forthcoming renewal will happen at the prevailing rates and the balance amount carried forward will be adjusted to the plan on which the renewal is done.
For Example: A subscriber has subscribed 60 litres (2 litres daily) on 1st Jan for 30 days of milk supply. The subscription is valid till 30th April. If there are 10 litres available in the account beyond 30th April, the litres count becomes zero. However, the milk balance amount which is remaining is adjusted in the subsequent renewal at the prevailing rates.

Q.3 How does price revisions affect my existing subscription?

Ans: In case of a price revision, the milk supply will continue at the subscribed cost for the duration of a valid subscription credit. The revised prices will be applicable during the forthcoming renewal and not applicable on the litres already subscribed and paid for.
For example: You have subscribed milk at Rs 92 for the 90 litres which is expected to be valid for next 2 months. And the price revisions are announced, the balance litres will be delivered to you at the same rate on which you had subscribed, Rs 92, and the new revised prices would be effective only when your subscription if up for next renewal.

Q.4 Will I be kept informed about the upcoming renewal of my subscriptions?

Ans: Yes, subscribers who have opted for the standing instruction facility will be sent a pre-debit reminder SMS.

Q.1 How do I pay?

Ans: Milk pack subscribers can pay through: 
  • Standing Instruction - Register for the Standing Instruction facility either through credit cards or through the e_Nach (net-banking) option and enjoy hassle free renewals

Q.2 What is the benefit of Standing Instruction facility?

Ans: Standing Instruction facility allows Sarda Farms to auto schedule your subscription renewals. This allows for an uninterrupted milk supply.

Q.3 How can I change the Standing Instructions registered in my account?

Ans: Standing Instructions can be registered by either using your credit cards or your net-banking option by selecting the e_Nach. To activate the Standing instruction, you can login to your account on the mobile app or web and go to the ‘Manage Subscription’ option and click on the ‘Update Payment details’. Alternatively, if there is an upcoming renewal you can select the plan on which you want to renew your subscription and also register the mandate while making the payment.

Q.4 If I have registered for the Standing Instruction and I want to stop the same, can I do so?

Ans: Subscribers can login into their account on the mobile app/ web and go to the ‘Manage Subscription’ section and click on the ‘Unsubscribe’. Opting out of Standing Instructions will lead to non-renewal and hence the milk supply will come to a stop. Standing Instruction is compulsory for subscribers who have opted for milk pack.

Q.5 How will I know that Sarda Farms is going to auto-debit my account towards the renewal of my subscription?

Ans: All subscribers registered for auto-debit facility will be send a pre-debit SMS informing them about the upcoming debit for Sarda Farms subscription.

Q.6 How can I make a payment towards any Ad-hoc purchase of any other products of Sarda Farms?

Ans: Subscribers can make the payments towards other products either by requesting Sarda Farms to deduct the payment from the existing balance or by logging into their account on the mobile app/ Web, and going to the ‘Manage Subscription’ option and clicking on the ‘Make Ad-hoc Payment’.

Q.7 How can I view my payment receipts?

Ans: Payment receipts are sent on the registered email Id to all subscribers. Request you to please check your inbox for the receipts.

Q.8 Where can I view my monthly statements?

Ans: The monthly statements can be viewed by logging into your account on the mobile app or web and go to the ‘Statement’ option.

Q.1 What is the process to change my delivery address?

Ans: Change in delivery address needs to be informed 3 to 4 days prior to the date from when you want the milk to be delivered at the new delivery address sending an email to customercare@sardafarms.com.

Q.2 How can I change the registered user Id or contact details of my account?

Ans: Change in user Id or contact details needs to be informed by sending an email to customercare@sardafarms.com.

Q.3 Is there a charge for replacement of the doorstep bag?

Ans: Yes there is a charge for the replacement bag. Subscribers are requested to contact customer-care via email.

Q.4 How can I stop/unsubscribe my Sarda Farms subscription?

Ans: Subscribers can login to their accounts on the mobile app or the web and go the ‘Manage Subscription’ section and click on the ‘Unsubscribe’ option. The Sarda Farms subscription will be discontinued post the completion of the current subscription. Subscribers can also send an email to customercare@sardafarms.com .

Q.5 Can a subscriber who has stopped the milk subscription renew the account and start the subscription again?

Ans: Yes, re-activation of a milk subscription is allowed along with a nominal onboarding fee. It takes 3-4 days post receiving the payment to start the milk supply.

Q.6 How to restart my Sarda Farms subscription with an updated address?

Ans: You can login to your account using your valid login user id credentials and go the ‘Manage Subscription’ option and click on ‘Reactivation’ and renew your account. For any change in your delivery address, you are requested to email the change in the address to the customercare@sardafarms.com . Sarda Farms will do the necessary address change in your account and send you a confirmation email about the same.

Q.7 How can I take the appointment for visiting Sarda Farms?

Ans: Subscribers can visit the Sarda Farms between 3:00 pm to 5:00pm on any day of the week with a prior appointment. To take an appointment to visit the farm, subscribers are requested to send an email at least 4-5 days in advance and the customer care team will confirm the appointment date and timings to email. Sarda Farms does not entertain walk-in visitors without prior intimation.

Q.8 How can I cancel/reschedule the appointment that I have taken for the farm visit?

Ans: Subscribers can write an email to customercare@sardafarms.com and inform about the cancellation or the rescheduling of the appointment to visit the farm.

Q.1 How do I register any grievance?

Ans: Subscribers can share their feedback via the mobile app or website in the ‘Feedback’ section or they can also send us an email at customercare@sardafarms.com.

Q.2 How will I know the resolution about the grievance I have registered?

Ans: Sarda Farms will keep you informed about the resolution either through an email correspondence on your registered email Id or may also call you on your registered contact number to update you about the resolution.

Q.3 How can I share any feedback to Sarda Farms?

Ans: Subscribers are welcome to share their feedback to Sarda Farms via mobile app or website by going to the Feedback section and writing your feedback. Alternatively, you can also write to customercare@sardafarms.com Id and the customer-care team will respond back on your registered email Id.

Q.1 What is the difference between the Glass Bottle/Gable Top and the Milk Pack offering?

Ans: In both the offerings, subscribers receive the good milk from the family farm-Sarda Farms. The primary differences between the offerings is in the packaging, choice of variants & service offering. For more details please click to see the offering page .

Q.2 Can I order for Glass Bottle/Gable top milk and Milk pack simultaneously?

Ans: As on date, orders of milk packs and 1 litre Glass bottles / Gable-top cannot be processed simultaneously.

Q.3 What are the modes of delivery that I can choose from?

Ans: Sarda farms offers the following modes of delivery to their subscribers:
  • Doorstep Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time the milk is collected from the doorstep. The milk delivery associate will deliver the milk in this Insulated bag.
  • Doorbell Delivery - Subscribers opting for this mode will be provided a specially designed insulated bag which helps maintain the cold chain till the time milk is collected from the doorstep. The milk delivery associate will ring the doorbell once and deliver the milk in this Insulated bag.

Q.4 How can I reach out to Sarda Farms?

Ans: Sarda Farms milk pack is an automated system and hence access is only through email to customercare@sardafarms.com or website or via mobile app.

Q.1 Can I ask for more/ less milk for a few days?

Ans: Yes, the milk quantity can be temporarily increased or reduced, within the permissible limits. The permissible limits being 2 times the order of your regular order.

Q.2 Can I get milk delivery on emergency basis?

Ans: Sarda Farms does not have any emergency stock. All the milk deliveries are done as per scheduled orders between 5:00 am to 7:00 am.

Q.3 How would temporarily changing the milk quantity affect the duration of my subscription?

Ans: The delivered quantity will be adjusted against the subscribed quantity, on a daily basis. Based on the changes done in the milk quantity, the last delivery date will change based on the consumption. The deliveries will continue uninterrupted within the subscription validity period. A monthly delivery statement will be available for all subscribers to view on the mobile app or when they login to their account on the website.
For example: A subscriber has chosen a delivery pattern of 1 lt of milk daily for 30 days. The subscription is likely to get over in 30 days. But during the subscription period if the subscriber changes the quantity from 1 lt daily to 2 litres for a specific period, the subscription period is likely to get over sooner.

Q.4 Can I switch/change my delivery mode?

Ans: Yes, you can switch/change your delivery mode. To do the change, login to your account on the mobile app or web and go to the Delivery modes option and change the mode of your preference.

Q.5 Can I pause my milk supply on the go?

Ans: Yes, you can pause your milk supply on the go. To pause the milk supply, you can login to your account on the mobile app or web, select the dates for pause under the ‘Delivery Planner’ section. Alternatively, subscribers can also reach out to the customer care.

Q.6 Can I view my milk account balance on the go?

Ans: Yes, you can view your milk account balance anytime in ‘Statement’ section by logging on to the website / mobile app.

Q.1 Is Sarda Farms milk fresh?

Ans: Yes, Sarda Farms delivers farm fresh milk to its’ subscribers. The good milk is delivered within hours of milking, in a secured cold chain that retains the goodness and freshness of the milk intact.

Q.2 What is the nutritional content of Sarda Farms Pasteurised and Homogenised milk?

Ans: Nutritional content per 100 ml (approx.) of Sarda Farms Pasteurised & Homogenised Milk
Energy 60 kcal
Carbohydrates 4.75 g
Protein 3.20 g
Total fat 3.50 g
Saturated fatty acids 2.00 g
Cholesterol 0.01 g
Extraneous matter Nil

Q.3 Is Sarda Farms milk in milk pack suitable for pregnant women, kids and elderly?

Ans: Sarda Farms milk is 100% pure and without any adulteration or contamination, hence the milk can be consumed by Pregnant women, elderly and kids. However, Sarda Farms strongly recommends that in case for a pre-existing medical condition please consult a doctor.

Q.1 What is the size of Sarda Farm and where is it located?

Ans: Sarda Farms is spread across 50 acres and has been built to world standards. It is located in the village of Shenit on the Mumbai-Shridi road, on Sinnar-Ghoti highway, Igatpuri Taluka, Nashik.

Q.2 How many cows do you have and what is the breed of the cow?

Ans: Sarda Farms has 1500 Holstein Friesian cows.

Q.3 What facilities are available on the farm?

Ans: Sarda Farms is a world-standard dairy farm which has state-of-the-art amenities and processes to keep the cows comfortable and happy.
Facilities include:
  • Climate controllers to maintain appropriate temperature
  • Soft cow beds for cows to rest
  • Automatic Massage brushes
  • Planned nutritious feed
  • RO purified water
  • Regular check-ups by vet

Q.4 Where is the processing plant of Sarda Farms?

Ans: Sarda Farms Milk processing Plant is in Satpur, Nashik

Q.1 How is Sarda Farms milk unadulterated?

Ans: Adulteration happens when something is deliberately added to the milk. Sarda Farms ensures nothing is ever added to the milk and only time anything is extracted is in the case of Skim milk. In Skim milk 99.5% of the fat present in the milk is extracted. This ensures Sarda Farms milk to be always adulteration-free. Also, throughout the journey, milk travels in safe, sanitised cold chain in tamper evident packaging which preserves the freshness of the milk till your doorstep.

Q.2 How is Sarda Farms milk free of hormones?

Ans: Sarda Farms is strictly against the use of Oxytocin or any other form of hormones in the farm. Sarda Farms’ policy of zero tolerance towards usage of hormones makes the milk free of hormones.

Q.3 How is Sarda Farms milk free of antibiotic?

Ans: Sarda Farms takes utmost care of the health of the cows on the farm. In a rare case of the cow needing antibiotic treatment due to an ailment, such cows are kept separate and the milk is never mixed with the regular, good milk. Only after the ailing cow has completely recovered, their milk is tested to ensure that there are no traces of the antibiotics and only then is their milk considered as good milk to be provided to Subscribers.

Q.4 How does Sarda Farms ensure zero contamination?

Ans: Contamination is when the milk is exposed to an unintentional external source. Sarda Farms pure cow milk is untouched by human, right from milking to processing and packaging. Additionally, all the equipment’s used for processing and transporting the milk is cleaned thoroughly and disinfected before and after, using the best in class protocols to provide Subscribers with 100% Pure, Contamination-free cow milk.

Q.1 What is the shelf life of Sarda Farms milk?

Ans: Sarda Farms milk contains no preservative and hence Sarda Farms advises consumption of the fresh milk within 2 days of receiving, when stored under refrigeration.

Q.2 Is the milk pack safe for storage & consumption of milk?

Ans: Sarda Farms milk is packed in ultra-high food grade, double strength pack. Hence it is safe for storage & consumption.

Q.3 Is Sarda Farms milk pack tamper evident?

Ans: Sarda Farms Milk pack is tamper-evident. Since the milk pack is of 110 micron hence, manual tampering is not feasible.

Q.4 How does temperature affect the milk quality?

Ans: Sarda Farms milk is Pure and without preservatives and the hence under non refrigerated conditions the bacterial growth happens rapidly, with increase in temperature, in the good milk. The growth of bacteria depletes the nutrients significantly and leads to smelly odour in the milk. To arrest the bacterial growth, Sarda Farms maintains farm to home cold chain from the time of milking to delivery. This ensures the goodness of the milk remains intact till the time you receive the milk.

Q.5 How does use of insulated bag effect the milk quality?

Ans: Sarda Farms maintains cold chain throughout the milk journey so that the temperature of the good milk is retained cool and nutrition preserved. In case of a rise in temperature at your doorstep, due to unavailability of doorstep bag the bacteria might multiply within the milk and degrade the nutrition. The use of the insulated doorstep bag preserves the milk of its nutrition.

Q.6 Do you have FSSAI License for your products?

Ans: Yes, all Sarda Farms products have FSSAI License No:  11519027000585

Q.1 When can I expect my milk to be delivered?

Ans: Your milk will be delivered anytime between 5.00am and 7.00am. On your selected milk receiving days.

Q.2 What is the delivery schedule on holidays?

Ans: Your milk is delivered 7 days a week, 365 days a year, between 5:00 am to 7:00 am, unless there is an exceptional emergency situation. In such an event, Sarda Farms will intimate the subscribes in advance via SMS or an email communication.

Terms and Conditions

This is the Application (“App”) of Sarda farms owned/run by M/S Shrirang Kisanlal Sarda (“Firm”), an Indian partnership firm. In order to use this App, You must agree, without any qualifications, to these terms and conditions including the Privacy Policy (collectively referred to as the “Terms”), which govern Your use of this App. Please read these Terms carefully as they affect Your legal rights and obligations.

“Product(s)” means the milk and/or milk products offered and/or delivered to a Customer by Sarda farms in accordance with the plans and variants specified on the Customer App and the Website of Sarda farms.

“You”, “Your” or “Customer” means the existing and/or the new subscriber/recipient of the Product(s).

“Website” means the website of Sarda farms available at www.sardafarms.com.

ACCEPTANCE OF TERMS OF USE

These Terms constitute a legally binding agreement. This App is made available to You to access on the condition that You accept the Terms contained herein, without modifications and reservations of any of the Terms as contained herein, and by accessing the App, You represent and warrant that You have read and understood, and agree to be bound by, these Terms and the Privacy Policy, which is incorporated herein by reference and made part of these Terms, without limitation or qualification. Use or access of any part of the App constitutes unconditional acceptance of these Terms.

You shall ensure that prior to any third party accessing the App through Your electronic device You shall cause such person to understand and accept the Terms contained herein. If You do not understand the Terms herein, or do not agree to be bound by these Terms, You may not use or otherwise access this App in any manner.

ELIGIBILITY

By using this App, You represent and warrant that You are a resident of India, at least 18 years of age and are otherwise capable of entering into a contract under applicable laws. The Firm will at all times assume, and by using this App You warrant that You have the legal capacity to enter into the agreement set out in these Terms and that they will be legally enforceable against You to the maximum extent permitted by applicable law (i.e. that You are of sufficient age and mental capacity and are otherwise entitled to be legally bound in contract). In any case, the services on this App are not intended for persons under 18 years. If You are under 18 years of age and/or are not an Indian resident, do not use this App.

CHANGES OR MODIFICATION TO THE TERMS

The Firm reserves the right, in its sole discretion, without any obligation and without any prior notice requirement and for any reason, to change, improve or correct the Terms and to suspend and/or deny access to this App or portions thereof for scheduled or unscheduled maintenance, upgrades, improvements, corrections or otherwise. Changes to the Terms will be effective as on the date they are posted. The Firm may notify you in case of any such revisions to the Terms. Your continued use/access of the App signifies Your acceptance of any revisions and explicit renewal of Your consent to such revisions. These Terms control the relationship between the Firm and You. They do not create any third party beneficiary rights.

LICENSE

Subject to Your compliance with these Terms, the Firm grants You the non-exclusive, non-transferable, non-sub licensable, revocable and limited right to use the App for Your personal and non-commercial subscription and use of the Product. Your license to use the App is limited by these Terms. Unless otherwise authorized, You may not use, copy, reproduce, modify, display, create derivative works of, sell, auction, distribute, transfer or disclose all or any part of the App including, without limitation, any screenshots, videos, documentation or manuals relating to the App. Any rights not expressly granted herein are reserved by the Firm.

License Restrictions: Unless otherwise authorized by these Terms or the Firm in writing, You shall not:

  1. Sublicense to, transfer, network, transmit, distribute, or permit use of the App by any third party;
  2. Reverse engineer, decompile, or disassemble any aspect of the App;
  3. Transmit or communicate any data or commit any act that is unlawful, harmful, threatening, abusive, harassing, defamatory, demeaning, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable under law;
  4. Publish, post or upload any content on the App or with respect to the App with an intent to cause any harm to the reputation of any other brand/topics or in violation of any applicable law. In the event You upload, post or publish any content or information on the App that is in violation with these Terms and the applicable law, you acknowledge that You shall be solely liable in respect of any such action;
  5. Publish, post or upload any incorrect or inaccurate data/information;
  6. Create or otherwise collect information about any other Customer, without their prior written consent;
  7. Transfer Your account, username and password to a third party without the prior written consent of the Firm;
  8. Transmit, access, or communicate any data that infringes any patent, trademark, trade secret, Copyright or other intellectual or proprietary rights of the Firm and/or any third party;
  9. Transmit or communicate any data that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  10. Include programs which contain viruses, worms, ‘time bombs’ and/or ‘Trojan horses’ or any other computer code, files or programs designed to interrupt, harm, overload, collapse, destroy or limit the functionality of any computer software, App or hardware or telecommunications;
  11. Intentionally or unintentionally violate any applicable local, state, national or international law, in force from time to time relating to the App;
  12. Use the App in any way for carrying out any other activity not permissible under any applicable law including any data protection laws.

This license shall automatically terminate if, in the sole determination of the Firm, You have violated any of the restrictions and upon termination of the license, You must destroy any downloaded materials in Your possession in any format whatsoever including in electronic or printed format. Upon such termination, the Firm reserves the right to retain the information provided by You during the course of Your use of the App.

ENROLLMENT AND USE

You shall register Your account on the App or the through the Website for placing orders. As a part of the registration and delivery process, the Firm may collect certain personally identifiable information about You. Such information refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to the name, address, phone number, fax number, email address, financial profiles, identification number, credit card information, banking information etc. of such person (“Personal Information”). Accordingly, You will provide correct details in relation to Your Personal Information when prompted on the App and Your failure to do so may invalidate Your request to use the App and by giving Your details You agree to abide by the Terms and applicable Privacy Policy. Any order placed through the Website shall be accessible on the App and vice versa. You shall keep Your account and registration details current and correct for communications related to Your orders and subscription. By agreeing to the Terms, You agree to receive all information relating to the App, the services offered by the Firm including with respect to the Product(s) and/or third party providers, all communication and instructions for availing special offers, newsletters and promotional benefits through email, SMS, phone calls, direct mail and other means of communication. You shall solely be responsible for the appropriate use of the same.

You shall have only one active account and are prohibited from selling, trading or otherwise transferring the account to another party. If You use the App, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your account. You shall be responsible for all activities that occur under Your account. You shall notify the Firm immediately of any unauthorized use of Your account or any other breach of security. The Firm reserves the right to alter or cancel the order or subscription made by You, terminate accounts or remove or edit any content thereof in its sole discretion.

You authorize the Firm and/or authorized third parties to retain the information shared or submissions made by You for the purpose of using the App and/or subscribing the Product(s) and for any marketing campaign of the Firm and/or third party service providers.At any point in time, You can choose to unsubscribe from the newsletters, e-mails or any other information and communication which You may receive from the Firm.

User experience may vary depending on the type of the device and the operating system that You use and the Firm accepts no responsibility for any lack of functionality due to Your equipment (including Your device, internet connection, operating system or settings and software).

You shall be responsible for paying all costs and expenses that You may incur while using the App (including, but not limited to internet data service access charges). The App shall use cookies to monitor App visitors and traffic and by agreeing to use the App, You agree to use of cookies.

PRICING AND PAYMENT

All the Product(s) listed on the App will be available for subscription at the price specified on the App. Renewal of the subscription shall be made at the price of the Product(s) prevailing at the time of renewal of the subscription.

All payments are due immediately at the time of enrolling for the subscription or the renewal thereof and Your subscription or the renewal, as the case may be, shall stand confirmed only after the Firm has received the payment of the subscription charges from You. All payment will be facilitated by the Firm using third party payment gateways, after which the Firm will send You a receipt by email and a notification by SMS. Your banking details including but not limited to credit card, debit card and net-banking are not handled by the Firm and the Firm is not in any way responsible for the security, loss, damage or unauthorized use of Your banking details. All payments are handled and managed through third parties. The third parties are independent contractors. You acknowledge that these electronic payment services are only made available for Your convenience and You are free to make the payments directly to the Firm. Nothing contained in these Terms shall be construed to create the relationship of employer and employee, principal and agent, partnership or joint venture, or any other fiduciary relationship between the third parties and the Firm. You shall authorize payment of Your subscriptions, at the time of placing Your order. The Firm has no responsibility for the quality, accuracy, timeliness, reliability or any other aspect of the features/transactions that are directed to and/or handled by third parties. In the event Your activity is interrupted due to faulty internet connection, or other electronic or wireless device, slowdowns or capacity limitations in the electronic/mobile device, or the web domain of the website to which you are re-directed to enable the payment gateway, it is expressly clarified that that the Firm shall not be responsible for any loss, damage or liability incurred by You including but not limited to incorrect amount charged to your account/debited, password invalidated, non-acceptance of payment method, amount charged or debited more than once, etc. You release the Firm from any damages that You incur, and You shall not assert any claims demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected against the Firm, arising from such features/transactions. It is Your responsibility to review the terms and conditions, privacy policy of the third party through which You are effecting any payment to the Firm.

MANAGE SUBSCRIPTION

You may pause and resume the subscription of the Product(s), change quantity of the Product(s), choose different variants of the Product(s), subject to the credit value of the subscription and availability of the Product(s) on the prevailing date. You may also modify the delivery mode of the Product(s) (as specified on the App) subsequent to placing the order. You are entitled to return and replace the Product(s) in the event of any pilferage, damage or any other physical defect in the packaging of the Product(s) only at the time of delivery of the Product(s) and not at any later time. Subject to any specific exclusion under a promotional offer, the subscription amount will not be refunded in part on in full. In the event that You are unable to manage the subscription due to the App being unresponsive, then You may write to us at the email address or call us on the number mentioned below under the heading “How to contact us”. Confirmation of any kind of modification to the subscription, milk delivery statements, if any, shall be communicated to the Customer on the registered e-mail address and/or mobile number of the Customer through SMS.

ORDER DELIVERY

Delivery of the Product(s) is subject to the accuracy and correctness of the delivery information provided by You. In an event which is beyond the control of the Firm and/or Sarda farms including but not limited to flood, earthquake, drought, famine, war, rebellion, revolution, riot, strike, acts of terrorism, the delivery of the Product(s) is delayed or the Product(s) cannot be delivered to You, You shall not hold the Firm liable and shall not initiate any action against the Firm in any manner or claim any compensation/refund form the Firm on account of its inability to deliver the Product(s) to You. You agree and accept that the estimated time for commencement of delivery for a new Customer is 4 to 5 days subsequent to realization of the payment made by the new Customer.

FEEDBACK AND COMMENTS

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered on the App or otherwise disclosed, submitted or offered in connection with your use of this App (“Comments") shall be and shall remain the property of the Firm. The Firm is under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by You on the App will not violate these Terms or any right of any third party. You further agree that no Comments submitted by You to the App will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, commercial solicitation, mass mailings or any form of "spam". You hereby accept and acknowledge that the Firm does not regularly review posted Comments. You further accept and acknowledge that the Firm has the right to use the name that You submit in connection with any Comments and have not used false information, impersonated any person or entity, or otherwise have misled the Firm as to the origin of any Comments You submit. You are and shall remain solely responsible for the content of any Comments You make and the Firm and its affiliates take no responsibility and assume no liability for any Comments submitted by You or by any third party on Your behalf.

THIRD PARTY CONTENT

While the App does not include or offer third party products or services, the App may contain (i) some hyperlinks which may lead You out of the App; and/or (ii) certain advertising and promotional content which is owned by third parties. Such information on the App or contained in any websites linked from the App, has not been reviewed by the Firm for accuracy or legal sufficiency. The Firm is not responsible for the contents of such third parties, any such external hyperlinks, and references to any external links should not be construed as an endorsement of the links or their content by the Firm. Use of such hyperlinks and third party content contained therein and other sites is entirely at Your own risk. We do not make any representations or warranties about any such sites or content that You may access through the App. Further, such other sites are not covered by our Privacy Policy and the information usage practices at such sites may be different from the Privacy Policy of the App. The privacy policies of such sites before should be consulted before submitting any Personal Information, as the Firm is not responsible for and has no control over the manner in which such sites collect, use, disclose, or otherwise process Your Personal Information.

ONLINE PRIVACY POLICY

Your privacy is important to us. To better protect Your privacy, the Firm provides a Privacy Policy explaining the online information practices and the choices You can make about the way Your Personal Information is collected, handled, dealt with and used at or in connection with this App. By accepting these Terms, You shall also be deemed to have accepted the terms of this Privacy Policy. The Firm values the importance You attach to Your Personal Information given to the Firm and therefore the Firm has taken all reasonable measures and precautions to (i) keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable You to review and edit the same.

You may need to provide Us with Your Personal Information during the course of using the App, for instance, information while creating Your user account, or financial information while making an online purchase, information provided while participating in any online survey, communication with us or our customer service by phone, email or otherwise, provide reviews for the Product(s) available on the App etc. You are giving us Your unconditional consent to the collection, storage and use of Your Personal Information as set forth in this Privacy Policy.

We collect only such Personal Information that is believed to be relevant and is required to understand You or Your interests. We collect Your Personal Information in order to record, support and facilitate effective availability and delivery of the Product(s) offered on the App and that You select to track Your preferences; to provide You with a customized App experience; to notify You of any updated information and new offers and other related functions offered by the Firm; to assist You with customer service or technical support issues; to follow up with You in relation to Your subscription or enquiry in relation to the Product(s); to otherwise support Your relationship with the Firm and Sarda farms; or for such other purposes as the Firm may deem fit to prevent fraud and unlawful use of the App.

USAGE OF PERSONAL INFORMATION

We do not trade, sell or transfer Your Personal Information in any manner, except as specified herein to which You expressly consent. You acknowledge, consent and agree that the Firm may access, preserve and disclose Your Personal Information if required by law or in good faith, if the Firm believes that such access, preservation, or disclosure is reasonably necessary: (i) to comply with legal process; (ii) to enforce these Terms; (iii) to respond to claims that any content violates the rights of third parties; (iv) to respond to Your requests for customer service; or (v) to protect the rights, property, or personal safety of the Firm, its other Customers and the public.

Personal Information provided by You is used only:

  1. to facilitate Your use of the App;
  2. to respond to Your inquiries or fulfil Your requests for information about the various Product(s);
  3. to provide You with information about the Product(s) and to send You information, materials, newsletters and offers;
  4. to send You important information regarding the App, changes to the Terms of the App and policies and/or other administrative information;
  5. to send You surveys and marketing communications that the Firm believes may be of interest to You;
  6. to help You address Your problems with the App;
  7. if You subscribe to any Product(s) from the App, to complete and fulfil Your payment, communicate with You regarding Your subscription and registration and provide You with related customer service;
  8. for proper administration of the App;
  9. to conduct internal reviews and data analysis for the App (e.g., to determine the number of visitors to the App);
  10. to improve the Product(s) or the content on the App;
  11. to protect the integrity of the App.

Some of Your Personal Information may be shared with and used by third parties who shall need to have access to information, such as credit card processing companies, etc. to enable them and the Firm to perform their duties and fulfil Your order requirements. We do not allow any unauthorized persons or organization to use any Personal Information that the App may collect from You. However, the Firm is not responsible for any information including Personal Information collected or shared or used by any other third party website due to Your browser settings. Further, under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse Your information that they collect from the App. Therefore, although the Firm uses industry standard security practices to protect Your privacy, the Firm does not promise, and You should not expect, that Your Personal Information or private communications would always remain private.

When You use the App, We may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), browser type and language, viewed and exit pages. We use this information to better understand our users' operating systems, for system administration and to audit the use of the App. We do not use this data to identify the name, address or other personal details of any individual.

Notwithstanding anything contained in this Privacy Policy or elsewhere, the Firm shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Firm and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.

You acknowledge that apart from Your Personal Information, any information or content provided by You in furtherance of any schemes/ promotional offers, shall be used, accessed, preserved and disclosed by the Firm in accordance with and for the purposed set out in these Terms and this Privacy Policy.

USE OF COOKIES

When You use the App, certain information may be stored locally on Your device using “cookies” or similar technologies. A cookie is a piece of data that is sent to Your device, which stores the cookie if web browser of Your device is enabled to accept cookies. We use cookies to customize Your experience on the App. Most devices will allow You to erase cookies from Your device’s storage, block acceptance of cookies, or receive a warning before a cookie is stored. If You block cookies, some portions of the App may not function properly.

We do not control cookies in third party content, and We encourage You to check the privacy policies of these third parties to learn about their use of cookies, web beacons, and other technology. We may also use a third party advertising company to display advertisements on the App. These companies may use information about Your usage to this App, in order to provide advertisements on the App about goods and services that may be of interest to You.

If You have consented to the collection, use and/or disclosure of Your Personal Information as identified in the Privacy Policy, You may withdraw the same by communicating to the Firm, in writing, at the email address mentioned herein below.

ASSESSING, REVIEWING AND CHANGING YOUR USER ACCOUNT

Following registration, You can review and change the Personal Information You submitted during registration. If You change any such information, the Firm may keep track of Your old information. You can change Your registration information such as Your email address etc.

We will retain in our files, the information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce these Terms. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your Personal Information would be completely removed from our databases in response to Your requests.

MINORS

This App is not intended for use by minors, and thus the Firm does not knowingly collect personal data from minors. If the Firm becomes aware that a minor has registered without such approval, the Firm has the right to expunge any related Personal Information of such minor from our records and cancel the account.

We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment.

INTELLECTUAL PROPERTY RIGHTS

This App and any content or materials incorporated by the Firm on this App including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audio visual works, designs, logos, software and any other content, (collectively referred to as “Material”) are protected by copyrights, patents, trade secrets or other proprietary rights owned by or licensed to the Firm, authorized third parties and/or its licensors (“Copyrights”). Some of the logos or other images incorporated by the Firm on this App are also protected as registered or unregistered trademarks, trade names and/or service marks owned by or licensed to the Firm or other third parties and/or its licensors (“Trademarks”). The Firm respects the intellectual property rights of others and asks the Customer of this App to do the same. Subscribing to the plans for purchasing the Product(s) does not give You any ownership of any intellectual property rights in our Product(s), the Material, Copyright or Trademarks.

Your attempt to modify, copy, distribute, transmit, resell, redistribute, broadcast, display, reproduce, publish, license, frame, transfer, or otherwise use in whole or in part, any intellectual property contained in the Material and any other content provided on the App, without the consent of the Firm may subject You to infringement actions by the Firm or third party providers, as the case may be.

Your right to make use of this App and any Material and any content appearing on it is subject to these Terms. Modification or use of the Material or any other content on this App for any purpose not permitted by these Terms may be a violation of the Copyrights and/or Trademarks and may be prohibited by law.

You may access and display the Material for non-commercial and personal use.

You understand that by using the App, You may be exposed to materials that You may consider to be offensive or objectionable. You must evaluate, and bear all risks associated with the use or disclosure of materials found on the App. The Firm shall have no liability for content that may be deemed offensive, indecent, or objectionable to You.

USER GENERATED CONTENT

We respect the intellectual property rights of others and expect users of the App to do the same.

The Firm has no control over content posted by a user and You acknowledge and agree that the Firm shall not be responsible for the accuracy or availability of such content. The Firm neither endorses nor is responsible or liable for any such content that appears on the App. The Firm shall have the right (but not the obligation) to delete, remove, monitor, or edit any content posted by a user and block links to the App through technological or other means without prior notice. The Firm also reserves the right to terminate access to the App if it believes that You are posting infringing or objectionable material on the App.

DISCLAIMER OF WARRANTIES

YOUR USE OF THIS APP IS AT YOUR OWN RISK. THE APP AND ALL THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, PRODUCT(S) AND OTHER CONTENT ON THE APP ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE FIRM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE FIRM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS APP WILL BE AVAILABLE CONTINUOUSLY, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP OR THE SERVERS THAT MAKE THE APP AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE FIRM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES OR OTHER CONTENT ON OR MADE AVAILABLE ON THE APP OR ANY WEB SITES LINKED TO THE APP IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. THE FIRM MAKES NO WARRANTIES THAT YOUR USE OF THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, PRODUCT(S), SERVICE OR OTHER CONTENT IN THE APP OR ANY OTHER WEB SITE/ APPLICATION WILL NOT INFRINGE THE RIGHTS OF OTHERS AND THE FIRM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH MATERIALS, INFORMATION, SOFTWARE, FACILITIES, PRODUCT(S), SERVICE OR OTHER CONTENT ON THE APP OR ANY OTHER WEB SITE/APPLICATION. THE FIRM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR (I) ANY UNAUTHORIZED ACCESS TO OR USE OF ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (II) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP, (III) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

LIMITATION OF LIABILITY

THE FIRM DISCLAIMS ANY AND ALL LIABILITY WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. SUBJECT TO THE FOREGOING, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF THE FIRM IF ANY, INCLUDING IN RESPECT OF THE PRODUCT(S), THAT IS ESTABLISHED AND ORDERED BY A COURT OF COMPETENT JURISDICTION EXTEND BEYOND THE AMOUNT RECEIVED FROM A CUSTOMER TOWARDS HIS ONE MONTH SUBSCRIPTION IN THE MONTH IN WHICH THE LIABILITY HAS ARISEN AND HAS BEEN CONCLUSIVELY ESTABLISHED. NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE FIRM SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, WHETHER IN CONTRACT OR IN TORT, FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL LOSSES OR DAMAGES, INCLUDING ON GROUNDS OF LOSS OF PROFIT, LOSS OF REPUTATION OR LOSS OF BUSINESS OPPORTUNITIES. THE FIRM SHALL NOT BE HELD LIABLE FOR ANY MEDICAL, HEALTH OR OTHER CONSEQUENCES INCLUDING BUT NOT LIMITED TO DEATH OR INJURY THAT MAY ARISE AS A RESULT OF THE CONSUMPTION OF THE PRODUCT(S). NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE CUSTOMER IS SOLELY RESPONSIBLE FOR THE PRODUCT(S) SUBSCRIBED AND THE CONSEQUENCES OF THE CONSUMPTION THEREOF. ANY EXPENSES OR COSTS THAT MAY ENSUE FOR ANY MEDICAL TREATMENT OR ANY OTHER ACTION ON ACCOUNT OF THE CONSUMPTION OF THE PRODUCT(S) BY THE CUSTOMER SHALL BE BORNE BY THE CUSTOMER.

INDEMNITY

You hereby indemnify, defend and hold harmless the Firm and all persons claiming under the Firm (“Indemnified Persons”) from and against any and all losses, claims, demands, liabilities, charges, penalties, fines, damages, costs or expenses, including reasonable legal fees and expert witness fees, resulting from Your breach of any of the provisions mentioned in these Terms, breach of representations or warranties, and/or infringement by You of Materials, Copyrights and/or Trademarks or Your violation of the rights of any third party.

LOCAL REGULATIONS

If You choose to access the App from any location outside India You do so on Your own initiative and at Your own risk and the Firm makes not representation that the Materials or the content in the App are appropriate or available at any such location, territories and protectorates. In such a case, You are responsible for complying with local laws, if and to the extent local laws are applicable. You shall comply with all applicable laws including all data protection laws concerning the transmission of technical data exported from India or the country You reside in.

APP SECURITY

You are prohibited from violating or attempting to violate the security of the App, including, without limitation, (a) accessing data not intended for You or logging onto a server or an account which You are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; c) sending unsolicited email, including promotions and/or advertising of Product(s) or services; d) hyperlinking the App to any other website. Violations of the security of the App may result in civil or criminal liability as per applicable law. The Firm will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting a Customer who is involved in such violations. You will not use any device, software to interfere or attempt to interfere with the proper working of this App or any activity being conducted on this App

HOW TO CONTACT US

This App is published, controlled, owned and operated by the Firm. All communication to Sarda Farms should be directed over phone to 1-800-233-6455 (Toll Free), or over email to the registered email address - puremilk@sardafarms.com or over mail to Sarda Farms, Camel House, Nashik-Pune Road, Nashik – 422011.

GRIEVANCE MECHANISM

Any complaints relating to the Product(s) and/or use of the App shall be addressed to the registered email address as set out above. All complaints in relation to Your Personal Information shall be directed to the Grievance Officer at the email address set out in “Contact Us” on the App. The Firm shall redress the complaint expeditiously and in compliance with applicable laws.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by, construed and enforced in accordance with the laws of India. You hereby consent and submit to the exclusive jurisdiction of the competent courts of Nashik, India for any action however so arising out of these Terms.

MISCELLENEOUS

1. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the Firm and the Customer.

2. You hereby accept and agree that the Firm shall not be liable for any act of the persons delivering the Product(s).

3. The materials (ice packs, bags, bottles, etc.) would be delivered 1 or 2 days prior the start date. The materials are the property of Sarda farms and are required to be returned after discontinuation of Sarda farms' services due to any reason.

4. The subscription of the Product(s) is subject to acceptance and confirmation by Sarda farms.

5. The roll over period of the subscription must be used within a maximum period of 90 days from the end of the subscription period.

6. Offers cannot be clubbed together.

7. Subscription of the Product(s) is non-transferable.

8. The colours of the Product(s) that appear on the App have been displayed as accurately as possible and the Firm undertakes no liability for any discrepancy in the accuracy of the colours of the Product(s).